English Rose Collection - Satisfaction Survey

Satisfaction Survey

We are constantly aiming to improve the service that we offer to all or customers - therefore we hope that you can spare the time to complete the attached Customer Satisfaction Survey. We would be pleased to receive your comments which are relative to your latest journey with us.

All your answers will be treated in the strictest confidence and your name and details
will not be divulged to anyone else

Please use the rating box as shown on the scale underneath:

1 = Poor | 2 = Below Ave | 3 = Average | 4 = Above average | 5 = Excellent

	Outbound	Inbound
Date of Travel:
Passengers Name:
YOUR BOOKING?
How do you think your initial contact and booking was handled by our office?
YOUR DRIVER AND JOURNEY?
Was he smart of appearance?
Was the car clean and tidy?
Did he help with your luggage/trolley and was he generally helpful?
Was your driver on time collecting you from home or at the airport?	No Yes	No Yes
Was the driver at the agreed collection point?	No Yes	No Yes
How do you rate his driving?
YOUR IMPRESSIONS?
Would you use our service again?	No Yes
Would you recommend our service to your colleagues/family/friends?	No Yes
Please help us by adding any comments about your journey which expand on your answers above or any suggestions you may have on how we can improve our service.

Thank you for taking the time to complete the survey, all your comments or criticisms are
important to us, in order that we continue to provide a good service to all our customers.

Tim East

Managing Director

Disclaimer - about only using the data to monitor our service and will not be shared, divulged to anyone else!

English Rose Collection Ltd registered in England & Wales.6004974