| Terms & Conditions |
| Hire and Reward Policies and Terms and Conditions |
| |
|
| |
| |
| Airport Meet and Greet Services |
- Checking flight number for early/late landings.
- We do not charge from scheduled landing if delayed
- Collection from the specified airport. Including being met at the airport information
desk, except for domestic arrivals at Heathrow Terminal 1 and Luton Airport where
you will be met at the arrivals
gate.
- Assistance with your luggage
- Escort to awaiting vehicle
- Any car park fees
- Being taken safely, and as swiftly as possible to your destination
- Fares
- Our drivers may take different routes to you, this is why there is a set fare
- You will never pay more than the fare quoted + parking and congestion charge, if
applicable as notified in your confirmation
- Drivers will put out two customer calls after one hour of the flight arrival. If the
customer does not turn up within a further half an hour ERC reserve the right
to charge waiting time and additional parking. After this time has elapsed
ERC will leave and the customer will be charged the full amount for the
abortive transfer. NOTE all our drivers carry mobile phones and can be
reached directly, so if any major delay is expected please contact the office
as soon as possible.
- In some instances it will be necessary for ERC to use contract drivers
|
| |
| Transportation to the airport service |
- Being collected from your specified address
- Drivers will help carry your luggage to the waiting vehicle
- Being taken to the Departures Building at the airport
- Unloading your luggage to a trolley(when available at the airport)
- Please ensure you are ready for collection at the agreed time. If you are not, we
reserve the right to charge for waiting time.
- If your driver has not turned up within five minutes of the agreed time, and the drive
r has not contacted you to explain his delay, then please call the appropriate phone
number immediately
- In some instances it will be necessary for ERC to use contract drivers
|
| |
| What´s not included |
- More than one destination, unless notified at the time of booking
- Stopping for refreshments, shopping etc.
- Deviations from the drivers chosen route
- Ownership of vehicle or contents therein
- Gratuities to the driver, only if deserved
|
| |
| Disability Policy |
- At present we do not have any special disability cars or equipment, although we are
always happy to try to help clients with disabilities
- If you have a wheelchair please tell us at the time of booking and we will make
sure
we have room in the car for it, as well as a normal amount of luggage at no
extra charge
- All our drivers are friendly and willing to help, you only have to ask!
|
| |
| Payment by Credit Card |
- We now accept the following Credit Cards —
MASTERCARD VISA SWITCH MAESTRO
- We do not accept —
SOLO ELECTRON AMERICAN EXPRESS or DINERS CLUB
- All payments are made in £ UK sterling
- If a deposit is made by Credit Card on booking, you can pay the balance by
cash to the driver.
- A surcharge of £2 will be applicable per transaction
- Note- you cannot pay our driver by credit card
- All credit card details must be given to the office prior to travel
|
| |
| Account Customers |
- When booking on behalf of a colleague please ensure the person(s) travelling are
made aware of the ERC terms and conditions, specifically the collection times and
pick-up or collection points
- Customers whose journeys are charged to a company account will be
invoiced accordingly
- Payment terms are 15 days from the end of each month
- Late payments will be liable to interest charges of 5% on any outstanding balance
- Any debt recovery costs will also become liable to the account customer
|
| |
| Terms of Booking |
- Please check your booking carefully, ERC will not be held responsible for any
missed flights or late arrivals at your destination. We can only advise on driving times,
however these cannot be guaranteed
- Pick up times are estimated from the check in or arrival times stated by the
customer and agreed verbally at the time of booking, ERC will confirm the pick up
times in the confirmation. ERC cannot be held responsible for any incorrect
information given at the time of booking by the customer
- If you wish to re-confirm your booking please do so during normal office hours which
are 0900 — 1730, Monday to Friday
- Alterations and Cancellations — If you need to make any changes to your booking
please do so as soon as possible within normal office hours, unless it is an
emergency. Leaving it to the last minute may result in disappointment if we are
unable to help with your request. Our drivers are not allowed to take bookings or
alterations in the car, so to avoid embarrassment please phone all details
through to the office. Cancellation charges: - within 48 hours of departure 50%
of the quoted fare. Within 24 hours of departure 100% of the quoted fare
- Prices quoted are normally for a saloon car, if you require an estate car or MPV
please ask at the time of booking
- Prices quoted are for the specified journey
- Our prices are guaranteed on booking
- Please check that your arrival Date is correct. It is common for the same
flight number to arrive every day and therefore we will be unable to check
which day you are arriving. We will only come to the airport on the day you
requested, if you have booked us for the wrong day, you will need to book again
and there may be an additional charge.
- Drivers will put out two customer calls after one hour of the flight arrival. If the
customer does not turn up within a further half an hour ERC reserve the right to
charge waiting time and additional parking. After this time has elapsed ERC will
leave and the customer will be charged the full amount for the abortive transfer.
NOTE all our drivers carry mobile phones and can be reached directly, so if any
major delay is expected please contact the office as soon as possible.
- All fares/balances to be paid in £´s sterling or approved travel tokens (silver, not
Eastleigh Borough Council) to the driver unless paid by Credit Card.
- Payment by Credit Card must be made before travelling.
- All Saloons and Estate Cars are insured for up to four passengers
- All MPVs are insured for up to six passengers
|
| |
| Conditions of Travel |
- Booster seats for small children are available at no extra charge
- You may prefer to use your own car seat, we can store this between journeys at
no charge
- Saloon cars take a maximum of four passengers with 3 — 4 small suitcases
- Estate cars will take a maximum of four passengers with four large suitcases
- All vehicles are non smoking by either drivers or passengers
- Food and drink cannot be consumed in any vehicles
- Drivers are instructed NOT to allow transportation to anyone if they are drunk,
abusive or unfit to travel
- Airport pickup points are at the Airport Information desks, except for domestic
arrivals at Heathrow Terminal 1 and Luton Airport where you will be met at the
arrivals gate.
- Customers are responsible for journey times and are expected to book pick ups
with time to spare. Although we will be happy to advise on times and every
attempt will be made to arrive at the airport on time ERC will not be held
responsible for this. We cannot guarantee driving times between pick up points
and drop-off points
- Please ensure you are ready for collection at the agreed time. If you are not,
we reserve the right to charge for waiting time.
- If your driver has not turned up within five minutes of the agreed time, and the
driver has not contacted you to explain his delay, then please call the
appropriate phone number immediately
- No responsibility is held for customers property and belongings
- Any items in the vehicle that are not your property must be handed to the driver
immediately. Failure to do so constitutes theft and action will be taken
accordingly. If you happen to leave any of your own items in the vehicle you may
be charged for the returning of these items.
|
| |
| Trust Policy |
- We DO NOT double book and we work on a trust basis
- We WON´T let you down and we don´t expect you to let us down either
- We book all journeys according to good practice
- Please supply all the correct details
- If applicable please pay your driver when you travel, you can pay for both journeys
if you wish.
- Please do not leave the airport without making contact with us — our driver will be
there (if you can´t find him, we will contact him and he will find you)
|
| |
| Complaints |
- ERC always endeavour to carry out the journeys in a professional manner as
arranged, however, any complaints which you may have regarding our service
should be made to the office.
- ERC are committed to providing an excellent service and we welcome any
comments in an effort to maintain the high standards of our company
and it´s services
|
| |
| Terms and Conditions are legally binding within the UK and EC
Remember: Whilst travelling within the UK you are also subject to
UK & EC laws.
Although every effort is made to keep these details up to date this is not
always possible and ERC reserve the right to withdraw or amend them
without notice |
